Troubleshooting
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      1. Blue Sky Evo Helpdesk
      2. Skyline
      3. Troubleshooting

      How to Fix - "Error checking out license for Skyline. Error Code: -15"

      "Error checking out license for Skyline. Error Code: -15" Error:

      Issue: The Ethernet (or "MAC") address provided is incorrect

      Additional Information:

      • In LMTOOLs under the "system settings" tab the "Ethernet Address" box should have 2 strings of numbers/letters.
      • Blue Sky licensing is generated based off of the use of one of these strings. 
      • If the server that is hosting the license is moved (or a new ethernet port is used), the strings can change, rendering the license unable to be checked out properly.

       

      Resolution:

      1. Contact us through our ticketing system or phone. We will generate a new license file for you based off of a current value inside the "Ethernet Address" box.