This article contains common issues that users may experience while operating Orbital that have solutions that can be performed by the user or a system administrator.
Points Aren't Appearing In Maps
Unable To Download Custom Seed File
User Can't Log Into Orbital
Issue: User(s) are unable to log into Orbital.
Additional information :
- User may receive "Either username is invalid or access is denied" message upon log in attempts.
- User may have forgot password.
- User may have had account locked and restricted by a system administrator.
Resolution
If user has forgot password.
- Go to the Orbital login screen located here.
- Click on Forgot UserName/Password.
- Enter your Orbital account email address in the email text field.
- Click Retrieve Password button.
- Check that email address' inbox for an email from no-reply@orbitalpipeline.com to recover password.
If above resolution fails contact your internal Orbital system administrator to confirm account status and information.
Points Aren't Appearing In Maps
Issue: Pushed files in Survey Module do not display points on maps or are appearing in wrong location.
Additional information :
- User may have encountered errors during push.
- User may have not pushed files yet.
- Data may not appear where expected.
Resolution
If data appears to be missing.
- Go to the Project Map.
- Zoom out.
- Search for points that may have populated far from the expected destination.
If points appear far from the alignment, check data for proper YX/XY configuration if .csv or verify that data was collected in the correct projection including meter and feet if .jxl/.inv file. - Contact BSE support for a push file roll back.
This will reset any pushed files to the Push Files page. - Re-upload survey files with corrected projection or proper YX/XY configuration.
Secondary Resolution
If data appears is missing.
- Go to the Project Map.
- Zoom out.
- Search for points that may have populated far from the expected destination.
- Check Push Files page to confirm data has been pushed.
- Contact BSE support if files have been pushed, but no data appears on map after zooming out.
Have affected database>project>alignment names ready for BSE support.
Unable To Download Custom Seed File
Issue: User is unable to download a custom seed file that was previously set in place for their Orbital project.
Additional information :
- This is only affecting custom seed file. Not the standard Orbital file.
- Other seed files may be working within the same project.
- Seed files MUST contain the same code list as their corresponding Orbital database.
Resolution
Seed file must be an empty file free from any project data.
- Download seed file from the SEED FILE page.
This page will not populate any project data upon download. - Inspect seed file to verify that no project data existed before upload.
- Remove any project data exists in file.
- Re-upload seed file without project data.
Secondary Resolution
Seed files that has been altered outside of Blue Sky may have had links or relationships between tables broken and may not function as intended. In the case of broken seed files it is recommended to have the seed file fixed before use to avoid further issues.
Third Resolution
Seed files must contain the same code list as the Orbital database they're attached for download to work properly.
- Download seed file from the SEED FILE page.
This page will not populate any project data upon download. - Inspect seed file to verify that the code list matches the Orbital database that you wish to download project data from.
- Update code list or replace seed file proper one.
- Re-upload seed file.
- Attach seed file to your desired database.