Troubleshooting
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      1. Blue Sky Evo Helpdesk
      2. Skyline
      3. Troubleshooting

      How to Fix - “ Fatal Error ” Message in Skyline

       

      "Fatal Error: Unhandled Access Violation..." Error

      Issue: When launching Skyline you may run into an error labeled "Fatal Error: Unhandled Access Violation...".

      Additional Information:

      • This error is likely caused by incorrect text size under your display settings.

       

      Resolution: 

      1. Go to your system settings

        Windows Settings
      2. Go to Display Settings
      3. Under "Change the size of text, apps, and other items", Change text size to 100%
      4. Restart AutoCAD and Skyline
      5. The issue should now be resolved

       

      Secondary Resolution

      1. Go to the registry editor
        1. Reg Edit -> HKEY_CURRENT_USER -> SOFTWARE -> VB and VBA Program Settings
      2. Confirm that everything under this folder is Blue Sky-related (AlignmentDB, BSD, BSDI, DASH)
      3. Delete the "VB and VBA Program Settings" folder (or simply delete the Blue Sky folders out of it)
      4. Reopen AutoCAD and restart Skyline